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Privacy Policy

Effective 12 October 2026. This Privacy Policy explains how UBOND Services handles your personal data, aligned to the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, and reviewed by legal counsel (Adv. Harsh Rana).

Data Fiduciary: UBOND Services ("we", "us", "our")

Registered office: E-502, Motnath Residency, Near Water Tank, Harni, Vadodara, Gujarat – 390022

Contact: support@ubond.in

Last updated: 12 October 2026 | Effective date: 12 October 2026

1. Introduction & Scope

1.1 This Privacy Policy explains how we collect, use, share, retain, and protect the personal data of Customers, Technicians, and visitors ("you", "Data Principal") when you use our website and app (the "Platform").

1.2 By using the Platform and providing consent where sought, you agree to the practices described here. Where the DPDP Act requires consent, we obtain it separately and specifically.

2. Who We Are (Data Fiduciary)

We are the Data Fiduciary determining the purposes and means of processing your personal data. For privacy queries and to exercise your rights, contact our Data Protection Officer / Grievance Officer (clause 12).

3. Categories of Personal Data We Collect

3.1 From Customers: name; mobile number; email; service address(es) and geolocation; booking and payment history; device and usage data; communications with support/technicians; reviews and media you submit.

3.2 From Technicians / Service Professionals (including verification data): name; contact; photograph; date of birth; identity identifiers (e.g., Aadhaar-based authentication result/reference, PAN); address and address-proof result; criminal/court and police-verification results; skill/trade certificates; bank/UPI details for payouts; eShram/registration details; ratings and job history.

3.3 Automatically: IP address, device identifiers, cookies, app logs, approximate location, and analytics data.

3.4 Sensitive/verification data is collected only where necessary for onboarding, safety, and legal compliance, and is minimised.

Aadhaar note: Aadhaar-based authentication is performed only through authorised channels and used for identity authentication/verification, not for storing Aadhaar copies beyond what is lawful and necessary. We do not use Aadhaar for any purpose not disclosed and consented to.

4. Purposes of Processing

We process personal data to: (a) create and manage accounts; (b) facilitate bookings, quotes, and Services; (c) verify and screen Technicians for safety and trust; (d) process payments, payouts, commissions, and taxes; (e) provide support, handle disputes, damage claims, and warranties; (f) operate reviews, referrals, and incentives; (g) send transactional and, with consent, promotional notifications; (h) ensure safety and prevent fraud; (i) comply with legal obligations; (j) improve and secure the Platform.

5. Legal Basis / Consent

5.1 We process personal data on the basis of your consent and/or for legitimate uses permitted under the DPDP Act (e.g., a purpose for which you voluntarily provided data, legal compliance).

5.2 For Technician verification and background checks, we obtain explicit, informed consent before initiating checks. You may withdraw consent (clause 9), subject to legal and contractual limits (withdrawal may prevent onboarding or continued use).

6. How We Share Data (Data Processors & Recipients)

We share personal data only as necessary with:

  • Background-verification (BGV) providers — to perform identity, address, criminal, and skill checks.
  • Payment gateway / payout providers — to process payments, settlements, and refunds.
  • Communication providers — SMS, WhatsApp, email, and push notifications.
  • Cloud, storage, and analytics providers — to host and operate the Platform.
  • Technicians and Customers — limited data necessary to fulfil a Booking (e.g., masked contact, address, name).
  • Authorities / legal — where required by law, court order, or to protect rights and safety.

All such recipients act as Data Processors under contractual obligations to protect your data and process it only on our instructions. We do not sell your personal data.

7. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through your browser/device settings; some features may not function without them.

8. Data Retention

8.1 We retain personal data only as long as necessary for the purposes above or as required by Applicable Law (e.g., tax, accounting, dispute, and safety records).

8.2 Technician verification records are retained for the active engagement plus a defined post-exit period required for legal and liability purposes, after which they are securely deleted or anonymised.

8.3 Upon a valid erasure request, we delete/anonymise data unless retention is legally required.

9. Your Rights (Data Principal Rights under the DPDP Act)

Subject to the DPDP Act, you have the right to: (a) access a summary of your personal data and processing; (b) correction, completion, and updating; (c) erasure of personal data no longer needed; (d) grievance redressal; (e) nominate another person to exercise rights in case of death/incapacity; and (f) withdraw consent at any time (with prospective effect). To exercise these rights, contact us at support@ubond.in; we respond within the timelines prescribed by law.

10. Data Security

We implement reasonable technical and organisational safeguards — encryption in transit and at rest, access controls, role-based permissions, audit logging, and data minimisation. No system is entirely secure; in the event of a personal-data breach, we will notify the Data Protection Board of India and affected Data Principals as required by the DPDP Act.

11. Children's Data

The Platform is intended for users 18 and older. We do not knowingly process the personal data of children except as permitted by law and with verifiable parental consent where required.

12. Grievance / Data Protection Officer

  • Name: Vaibhav Gaurangkumar Rana
  • Designation: Grievance Officer / Data Protection Officer
  • Email: support@ubond.in
  • Address: E-502, Motnath Residency, Near Water Tank, Harni, Vadodara, Gujarat – 390022
  • Response: acknowledgement within [48] hours; resolution within the period prescribed by law.

13. Cross-Border Transfer

Where personal data is processed or stored outside India, we do so only as permitted under the DPDP Act and applicable government restrictions, with appropriate safeguards.

14. Changes to this Policy

We may update this Policy; material changes will be notified. The "Last updated" date reflects the latest version. Continued use after the effective date signifies acceptance.

15. Governing Law

This Policy is governed by the laws of India, including the DPDP Act, 2023 and the Information Technology Act, 2000.

End of Privacy Policy.